Get In Touch With Us Today!
We are here to assist you with any inquiries or concerns you may have regarding our handmade candles. Our dedicated customer service team is ready to provide you with the best support possible, ensuring your experience with us is delightful and satisfying.
Feel free to reach out to us through our contact form or directly via email. We value your feedback and are committed to responding promptly to your messages, helping you find the perfect candle for your needs.
Whether you have questions about our products, shipping, or any other aspect of our service, we are just a message away. Your satisfaction is our priority, and we look forward to hearing from you soon!
Thank you for choosing our handmade candles. We appreciate your support and are excited to assist you in any way we can. Together, let’s create a warm and inviting atmosphere in your home.
How can I contact customer service?
You can reach our customer service team via email at [email protected] or by calling us at (123) 456-7890. We are here to assist you with any inquiries you may have.
What is the return policy for candles?
Our return policy allows you to return any unused candles within 30 days of purchase for a full refund. Please ensure that the candles are in their original packaging and condition. For more details, visit our Returns page.
Do you offer custom candle orders?
Yes, we do offer custom candle orders! You can choose your preferred scents, colors, and even packaging options. Please contact us directly to discuss your requirements and we will be happy to assist you in creating the perfect candles for your needs.
What are the ingredients used in your candles?
Our candles are made from 100% soy wax, which is eco-friendly and burns cleaner than paraffin. We also use high-quality fragrance oils and natural dyes to ensure a delightful scent and beautiful appearance.
How long do your candles typically last?
The burn time of our candles varies depending on the size and type. On average, our small candles last approximately 20-25 hours, while larger ones can last up to 50 hours. Proper care and trimming the wick can help extend their lifespan.